1. In case of a traffic accident, we recommend that you always call the Police in order to prevent potential disputes with counterparty. Moreover, in case your vehicle is financed with leasing, it represents a third-party property – i.e. property of the leasing company.

2. Each of our contractual insurers offers assistance services as part of an insurance coverage - use their services to tow away your damaged vehicle.

3. Report the damage to relevant insurance company. In case a guilty party of the accident was not determined, report the accident from your accident insurance coverage.

4. It is not possible to repair the vehicle prior to its inspection by a technician of an insurance company. Vehicles should only be repaired by expert repair shops of the manufacturer so that you do not lose your vehicle guarantee! In case of more extensive damages, an approval of the company is necessary with the repair works (in case the vehicle repair costs were to exceed a general vehicle price, a total damaged would be liquidated).

5. An insurance company will liquidate the claim on the basis of presented invoices for repair works; it is necessary to release an immobilization of payment from the vehicle owner in order to indemnify. It is possible to use the notification within our website. The immobilization of indemnification is released in favor of you or the repair shop, provided that it is not a total damage and all obligations are settled in accordance with relevant payment schedules.

6. During the period of repair, you are obliged to pay installments relating to the given vehicle.